SHIPPING INFO

FREE Standard Shipping with $300 spent.

We ship GLOBALLY from Hong Kong.

Shipment Options

Choose between Standard and Fast shipping.

Shipment Duration

Please refer below for shipping duration estimates (without unforeseen delays)

Tracking will be provided for all.

Due to high order volume, it may take up to 5 days to prepare and ship your order out, upon which you will receive an email update along with your tracking number.

NOTE: Please provide the email address that you access regularly. If there are any issues pertaining to your order, we'll reach out there.

Standard
Approx. 14 Business Days

flat fee: usd 15

(FREE WITH $300 MIN SPEND)

Fast
5 to 8 Business Days

flat fee: usd 30

(subsidized & Highly Recommended)

If your order is running late and you are unable to track it, CONTACT US.

Choose Fast Shipping to avoid issues with USPS.
Currently facing issues with USPS?
CLICK HERE

Exchange & Return/Refund Policy

Only non-clearance items purchased directly from
www.getgoodskrew.com may qualify for this policy.

All products are carefully inspected by our team and packed by hand with care before being shipped out.

To Be Eligible
1. Please make a request for refund/exchange within 7 days upon receipt. We only consider requests if items are defective or damaged likely due to our error or wrongly shipped.

2. Your item should be in its original box and unused.

3. You may need to provide the proof of purchase.

Note that:

Return shipping costs will be payable by you and are non-refundable unless otherwise agreed upon.

We reserve the right to deny requests that do not meet our policy criteria. Thanks for understanding.

Grounds for denial include

- Clearance items

- Any item not in its original condition

- Damaged or missing parts for reasons other than our fault.

- Any request that is made more than 7 days after receipt of item.

- Missing/stolen shipment (we will assist you in locating it)

Your Part

Contact us and state "Request for Refund/Exchange" as the subject and detail the issue. Be sure to include your preferred email address for our correspondence. We will get back to you ASAP with further instructions on how to proceed with your request.

Our Part

1. Exchanges

Regrettably, we may not be able to offer 1-to-1 exchanges due to depleted stock in which case we will offer a refund or an alternative product of same or higher value.

2. Refunds

Once your returned item(already approved for refund during prior correspondence) is received, we will process your refund and send you a confirmation email. A credit will automatically be applied to the original method of payment within a few of days.

Late/Missing Refunds?

1. Check the correct bank account again.

2. Check with your credit card company as there may be a considerable delay before your refund is reflected.

3. Contact your bank. There is typically some processing time before a refund is processed.

If you’ve taken all these steps to no avail, please let us know by replying to your Refund Confirmation email sent by us from
support@getgoodskrew.com

Thank you for your kind understanding and have a Goodskrew!

"USA delays"

Issues with USPS?

Delays, especially during the holiday peak, are common. If your package shows no updates by USPS for an extended period (more than 5-7 days), consider the following steps.

1. Use your tracking number and submit a service request to your local USPS Post Office. This is the best way to ascertain status of your package and possibly expedite delivery.

2. CONTACT US and provide Order Number. While we and our shipping partners have no control over USPS domestic operations, we will contact you with any pertinent info on your package. Your best bet is still Step 1.

3. Kindly be patient. Some customers' packages were only delivered after more than 7 days in the local USPS facility and tracking was updated only at the last moment. Unfortunate, but par for the course especially during peak periods.

Want to avoid such issues in the future? Choose our heavily subsidized Fast Shipping option with faster delivery and more detailed tracking.

Disclaimer: We hereby declare that we and our shipping partner ARE NOT liable for any mishandling, miscommunication, delays, or errors caused by domestic shipping services, as their operations are beyond our control after package has been handed over. While we will assist to the best of our abilities, any issues arising during their part of the shipping process should be addressed directly with the respective local shipping service.

Thanks for your kind understanding.

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