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SHIPPING INFO
FREE Standard Shipping with $300 spent.
We ship GLOBALLY from Hong Kong.
Shipment Options
Choose between Standard and Fast shipping.
Shipment Duration
Please refer below for shipping duration estimates (without unforeseen delays)
Tracking will be provided for all.
Due to high order volume, it may take up to 5 days to prepare and ship your order out, upon which you will receive an email update along with your tracking number.
NOTE: Please provide the email address that you access regularly. If there are any issues pertaining to your order, we'll reach out there.
Standard
7 to 14 Business Days
flat fee: usd 15
(FREE WITH $300 MIN SPEND)
Fast
5 to 8 Business Days
flat fee: usd 30
If your order is running late and you are unable to track it, CONTACT US.
Exchange & Return/Refund Policy
Only non-clearance items purchased directly from
www.getgoodskrew.com may qualify for this policy.
All products are carefully inspected by our team and packed by hand with care before being shipped out.
To Be Eligible
1. Please make a request for refund/exchange within 7 days upon receipt. We only consider requests if items are defective or damaged likely due to our error or wrongly shipped.
2. Your item should be in its original box and unused.
3. You may need to provide the proof of purchase.
Note that:
Return shipping costs will be payable by you and are non-refundable unless otherwise agreed upon.
We reserve the right to deny requests that do not meet our policy criteria. Thanks for understanding.
Grounds for denial include
- Clearance items
- Any item not in its original condition
- Damaged or missing parts for reasons other than our fault.
- Any request that is made more than 7 days after receipt of item.
- Missing/stolen shipment (we will assist you in locating it)
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Your Part
Contact us and state "Request for Refund/Exchange" as the subject and detail the issue. Be sure to include your preferred email address for our correspondence. We will get back to you ASAP with further instructions on how to proceed with your request.
Our Part
1. Exchanges
Regrettably, we may not be able to offer 1-to-1 exchanges due to depleted stock in which case we will offer a refund or an alternative product of same or higher value.
2. Refunds
Once your returned item(already approved for refund during prior correspondence) is received, we will process your refund and send you a confirmation email. A credit will automatically be applied to the original method of payment within a few of days.
Late/Missing Refunds?
1. Check the correct bank account again.
2. Check with your credit card company as there may be a considerable delay before your refund is reflected.
3. Contact your bank. There is typically some processing time before a refund is processed.
If you’ve taken all these steps to no avail, please let us know by replying to your Refund Confirmation email sent by us from
support@getgoodskrew.com
Thank you for your kind understanding and have a Goodskrew!