SHIPPING & REturns

SHIPPING

We ship GLOBALLY from Hong Kong.

Shipment options

Choose between Standard and Fast shipping.

Shipment Duration

Due to high order volume, it may take up to 5 days to prepare and ship your order out, upon which you will receive an email update along with your tracking number.

Please refer below for shipping duration estimates (without unforeseen delays)

Tracking will be provided for all.

If your order is running late and you are unable to track it,  CONTACT US.
 

NOTE: COVID-19 conditions may cause possible delays/disruption with shipping carriers. Please provide an email address that you access regularly. If there are any issues pertaining to your order, we will be reaching out to you there.    

Destinations

Anywhere on God's green earth except APO/FPO addresses, apologies.  

standard
7 t0 14 business days

flat fee: usd 15

fast
5 - 8 business days

flat fee: usd 30

Returns & Refunds policy

ALL screwdrivers and other products are carefully inspected by our team and packed by hand before being shipped out.

Only non-clearance items purchased directly from www.getgoodskrew.com may qualify for this policy.

To be eligible, you will have to make a request for refund within 7 days upon receipt. 

We only consider refunds for defective or damaged items likely due to our error or wrong items shipped. 
Your item must be in its original box, unused and in the same condition that you received it

You may need to provide the proof of purchase.

Note that:

Return shipping costs will be payable by you and are non-refundable.

We DO NOT offer partial refunds and reserve the right to deny refund requests that do not meet our policy criteria. 

Examples

- Clearance items

- Any item not in its original condition 

- Damaged or missing parts for reasons other than our fault.

- Any request that is made more than 7 days after receipt of item.


What to do:

Contact us via CONTACT page and state "Request for Refund" as the subject and detail the issue. Be sure to include your preferred email address for our correspondence. We will get back to you with further instructions on how to proceed with your request. 



Our Part

Once your returned item(already approved for refund during prior correspondence) is received, we will process your refund and send you a confirmation email thereafter.
A credit will automatically be applied to the original method of payment within a few of days.


 

Late/missing refunds

Haven't received your refund after a long wait?

 

1. Check the correct bank account again.
2. Check with your credit card company as there may be a considerable delay before your refund is reflected.
3. Contact your bank. There is typically some processing time before a refund is processed.


If you’ve taken all these steps to no avail, please let us know by replying to your Refund Confirmation email sent by us from support@getgoodskrew.com
 

Exchanges

Regrettably, we DO NOT offer exchanges due to stocks being limited. After receiving your refund, you may make a new purchase at our store if you so desire.

Thank you for your kind understanding and have a Goodskrew.